Frequently Asked Questions
To obtain a free regional library card a patron must present two (2) forms of ID which have a current address (examples: driver’s license, a utility bill, printed check or a piece of mail and a photo ID (examples: driver’s license, student ID, State ID). The photo ID can double as one form of the address ID (as in the case of a driver’s license). Patrons under the age of 18 require a parent or legal guardian’s signature to obtain a library card and the parent/guardian must present the required ID. Children can obtain their own library card as soon as they are able to sign their own name. All patrons must sign their library card when it is presented to them which acknowledges their acceptance for the responsibility for all materials borrowed on the card and to abide by all Library rules. The patron agrees to report any change of address or loss of card to the library immediately. There is a $1.00 charge to issue a replacement library card and you must show identification in order to apply. NOTE: When you receive a replacement library card, the old barcode is deleted from your account and the lost card, should you find it, is no longer valid. The library card must be presented to borrow materials. The first time a patron uses a new library card there will be a limit of two (2) items that can be checked out.
Books, magazines, audiobooks, and CDs are loaned for a period of 14 days. DVDs are loaned for 7 days. The loan period for downloadable materials is 7 days. All materials except those that are in special demand, those which cannot be replaced, including rare and fragile items, or those of a special format, will be lent for home use under library regulations and procedures. Items that may not circulate include current issues of magazines, reference materials, and some local histories. Length of loan for interlibrary loan materials will vary according to the date due back at the lending library.
Patrons will be charged for any material not returned to the library or returned damaged. A value or replacement cost will be determined by the library staff for each item.
The number of items a patron can borrow at any time is limited to 10 books, 10 magazines, 2 audiobooks, 3 DVDs, and 1 video game.
Interlibrary Loan (ILL) services are available to Arkansas River Valley Regional Library System patrons who wish to obtain library materials which are not in the library's own collections or unavailable from another Regional Library member. While this service is free to our patrons, any fees as charged by the lending institutions will be applied including late fees or photocopying charges.
If there is no waiting list on an item that was originally checked out, it may be renewed twice for the same period of time as the original loan. Renewals may be made in person, telephone, fax, email, online, myARVRLS app, or postal mail if the patron can give their name and library card number.
The libraries of the Arkansas River Valley Regional Library System offer free filtered, unsecured Internet access points “hot spots” for use with a patron’s wireless devices such as laptops and handheld PDA’s. The access points allow Internet connectivity within the range of the access point. Each library has access points inside and outside of the building. However, there may be some “dead” spots where wireless reception may be limited. Moving to another location in the library may result in a stronger connection. The patron accessing the wireless network both inside and outside the building agrees to the Library’s Computer and Internet use Agreement. This policy prohibits illegal activity while using the Internet and provides examples of acceptable and unacceptable uses. Patrons are urged to read this document prior to accessing the Library’s network. Copies are available at the Circulation desk at each library.
If you are bringing in your own laptop and wish to use our wireless Internet connection, you will need:
- A wireless network interface card, 802.11b or later. To configure your laptop to use a wireless connection (see your laptop manual for instructions on how to do this)
- A charged battery. There are a limited number of electrical outlets available.
- Compatible headphones if you plan to use audio files.
Library staff will provide general information on the settings necessary to access the Internet via our wireless connection. Written instructions are available here. If a user has problems accessing the Internet over this connection, staff will only verify that the library’s connection is operating normally. Staff will not make changes to the user’s network settings or perform any troubleshooting tasks on the user’s own device. Users are urged to refer to the user’s own manual or other support services offered by your device manufacturer.
The Library’s public Internet network is not secure and provides no data encryption between the access points and the patron’s device. Information sent to and from a patron’s notebook/laptop computer or another device may be captured by anyone else with a connected device and the appropriate software. Also, any shared files or folders on a patron’s device that are not password protected may be read, copied, and/or deleted by anyone else on the network.
It is the patron’s responsibility to protect his/her laptop or other wireless device through the use of up-to-date virus protection, personal firewall, and other measures. It is highly recommended that “file sharing” be turned off on the user’s wireless device. It is strongly urged that credit card information and passwords not be transmitted while using the Library’s network.
The library will not be responsible for any information (i.e. credit card) that is compromised, or for any damage caused to your hardware or software due to security issues or consequences caused by viruses, hacking, or library systems.
Library staff members can place holds on items for you or you may place holds through the online Library Catalog using your account. You will need a valid library card and a PIN. Holds may be placed on any circulating items owned by the Arkansas River Valley Regional Library System. There is no fee for placing holds.
When accessing your account online or using the public access computers, you will be prompted for a PIN. Your PIN is a four-digit number that is assigned to you at the circulation desk. You must contact the desk for verification of that number or to change it.
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